Last Updated: 07/19/2024.

Vista Massage & Wellness Policies and Procedures

Thank you for being a valued client at Vista Massage. In order to provide the best service possible to our clients, we have implemented the following policies:

Cancellation & No Show Policy

We require at least 24 hours notice to cancel an appointment. For cancellation with less than 24 hours notice, including no-shows for any reason will be billed 50% of the session fee. We understand that emergencies and illnesses can arise, therefore last minute cancellations due to things such as verifiable emergencies, illnesses or inclement weather will generally not result in any missed session charges, however this is to be determined at the practitioner's discretion.

Late Arrival Policy

All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule. Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all other appointments, please arrive 5-10 minutes before your scheduled appointment time to allow time to undress and get on the table to enjoy a relaxed and unhurried experience.

Massage Termination

Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.

Draping Policy

Clients will be appropriately draped with a sheet and/or towel at all times during their massage. Only areas of the body that are currently being treated will be exposed. The breast and genital areas will always remain draped and are never massaged.

Our Services and Prices

We offer massage services on this website. The price of these services can be when you book online. Prices vary by service and do not include gratuity, co-payments, coinsurance, or other out-of-pocket expenses.

Payments

When you make a purchase at Vista Massage, you will be using a third party payment processor, Square, that will collect your payment information and process your payment. We are not responsible for the collection, use, sharing or security of your billing information by Square.

Square works with any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, Mastercard, American Express, Discover, JCB, or UnionPay International logo. Read more about Square’s accepted payments.

Vista Massage and Wellness accepts the following payment method(s): Visa, MasterCard, American Express, Discover cash, check, gift cards, Vemo, and CashApp.

You hereby represent and warrant that you have the legal right to use the payment method(s) in connection with any purchase and that the information that you supply to us and to the third party payment processor(s) is true, correct and complete.

Changes to Policies

We reserve the right to make changes to these policies at any time. We will notify you immediately of making any changes to these policies by posting the updates to this website.

Questions

If you have any questions about our policies at Vista Massage, please contact us at:

Vista Massage & Wellness
412 Jefferson Pkwy STE 204, Lake Oswego, OR 97035
(971) 413-0493
info@vista-massage.com